We ship from our warehouses in Los Angeles, CA or Ridgecrest, SC within 24-72 hours. Please allow 3-5 business days* for your order to arrive. As soon as your product leaves our warehouse, we will provide you with a tracking number from our affiliate parcel service providers such as USPS, UPS, and FedEx.
*Due to COVID-19 protocols, please expect minimal delays up to an additional 2-4 business days. Your satisfaction is our top priority, and we try our best to deliver your products as soon as possible.
You and your pet's satisfaction is our top priority, that's why we offer free no-hassle exchange, returns, and refunds within 15 days of delivery, and store credit within 30 days of delivery, up to the product's full value. The product must be unused and inside the original packaging. We process your order within 12 hours, so any order cancellation must be requested via email 6 hours after receipt of order.