After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
PROCESSING TIMEThe order processing time might take 24-48 hours*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
All customers are charged at the time of purchase. All payments are in USD. Paying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
ORDER CHANGE OR CANCELLATION
To cancel or make any changes to your order, you may contact us within 6 hours of your receipt of order at firstname.lastname@example.org. Any cancellation or changes requested after 6 hours will no longer be accepted*. To ensure timely delivery, we process your orders within 12 hours and changes to orders cannot be made once they are sent to our shipping affiliates.
*If we are able to capture your cancellation or change request after 6 hours, you will be charged a fee of 15% of your total purchase.